Refund policy
Return & Refund Policy
At Ladesia.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 7 to 14 days from the date of delivery.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase or order number is required
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged items (unless damaged by us)
- Customized or personalized products
- Sale or clearance items
Refunds
Once your returned item is received and inspected:
- We will notify you regarding approval or rejection of your refund
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued through the original payment method or via bank transfer for Cash on Delivery (COD) orders
Exchanges
We only replace items if:
- The item is defective
- The item is damaged
- The wrong item was delivered
✅ Easy size exchange available for shoes and clothing products
Shipping Costs
- Customers are responsible for return shipping charges
- Original delivery charges are non-refundable
Cash on Delivery (COD) Policy
✅ Customers may check the parcel before payment for COD orders
Late or Missing Refunds
If you have not received your refund yet:
- Recheck your bank account
- Contact your bank or payment provider
- If the issue still persists, please contact us
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
📧 Email: arslanmunawer3038@gmail.com
🌐 Website: Ladesia.com